Customer Assistance Representative - Edinburgh

Overview

As part of our ongoing expansion, Enterprise has an exciting opportunity for a Customer Assistance Representative to join our team in Edinburgh.

Salary

• £10.42 p/hour (£22819.86 per annum)
  

Benefits

• 25 days paid holidays a year + public holidays
• Life Assurance - 3 x Salary
• Short Term Disability
• Stakeholder Pension
• Our ‘promote from within policy’ means you can go as far as your talent will take you

Hours

• 42 hours
• Monday - Friday
• 8.00am to 5.30pm

Location

• 1 Drovers Rd, East Mains Industrial Estate, Broxburn, Edinburgh EH52 5ND

Training and Development

This role offers fantastic progression opportunities via our in-house training and development program. We encourage all our employees to be the best they can be.... and we reward this commitment with £500 bonuses on completion of each training stage, there are two stages in your initial training. The training program will be around 10 months. As you complete each task on the training roadmap you will mark your completion and you're understanding and competence in that area will be accredited by one of the team. There will be lots of different knowledge checks and activities along the way, so you’ll always be taking the next step in your learning with us. Training and development will be ongoing.

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?

What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall’s index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, currently rank tenth in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC.

Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times.

Responsibilities

• Building customer relationships
• Communication in person, over the phone and via email
• Marketing the business and building long term relationships
• Account Management duties
• Handling customer requests
• Problem solving
• Working to deadlines
• Administration duties

Qualifications

• Business standard IT skills, including Microsoft Excel & Outlook
• Excellent communication and customer care skills
• A tenacious, enthusiastic, and flexible disposition
• Experience of call handling/customer service
• Ability to manage multiple deadlines in a contact centre environment or similar customer environment
• Ability to work well as part of a team, and also on your own when required