Credit Control Officer

Senior Credit Controller - A fast paced, dynamic role in the accounts and finance team of a fast moving, growing tech SaaS business with global HQ in Manchester - Credit Control NINJAS - We need you!!
An SME with international offices and a wonderful young, agile organic promotions culture.
We need a Credit Controller with 2 years to 5+ years experience.
£27,000 - £30,000 plus £3000 - £5,000 bonuses paid monthly plus awesome working team enviromnet and fanatsic benefist - Full Time - Perm role - 34 days holiday!
A very fabulous role in a gorgeous building with brilliant transport links, incentives, nights out and huge ambition.
Established nearly 10 years ago - this modern SaaS business is rocking the roof off.

2-5 years plus, Credit Control experience - Office based - Ace team and ace benefits!
START ASAP - June / July 20244

The Role overview:

With a direct reporting line into the Head of Finance and a functional reporting line into the Group Head of Credit, the position is suitable for an individual who is bright, confident, positive and an excellent communicator.
You will need to bring in experience in either a Credit Control, Customer Service or similar department and be capable of working in a fast paced, dynamic but supportive team environment.

The post holder will appreciate and be able to rise to the challenge of delivering the expected performance both from a team and as an active member of a team. Focusing not just on excellence in cash collection but also delivering targets in an environment of exceptional service and client care.
A pragmatic, commercial approach to problem solving and excellent negotiation skills are all prerequisites for this rewarding role.
Responsibilities and you:
- We want a ninja Credit Controller
- Experience in accounts and finance or dealing with customers in a similar capacity or Credit Control experience is ideal.

• Daily motivation and drive to meet or exceed short term performance goals.
• Taking responsibility for own daily collection call schedule.
• Meet or exceed individual goals, KPIs and SLAs and take full accountability for the delivery of same.
• Monitor performance against KPI’s & SLA’s and be able to explain deviations from targets including but not limited to:

• Movements in Aged Debtors profile
• Activity Stats (call volume, call time, email queue)
• Collections

• Work with the Development and Service Delivery Manager to identify training requirements and agree coaching schedules.
• Ensure direct call method is always the first collection contact attempted.
• Initiate escalation of account queries where resolution is outside Payment Team authority or advice required.
• Build and maintain a close working relationship with Customer services/client Experience and other business functions, to resolve all complaints to the clients’ satisfaction.
• Liaise with internal stakeholders on account queries.

The Jobby:

• Accountability for the overall performance of the BHR credit function

• Adherence to individual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders.
• Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements.
• To ensure a high level of attendance and punctuality.