Service Care Solutions are looking for a Control Centre Support Officer to work within the Transport for Greater Manchester on a initial 8-week contract.
Location: Manchester
Job role/responsibilities:
To deliver a 24/7 multi modal operational response.
Manage operations of TfGM transport network and assets.
Lead on incident and event management, to deliver an effective and cohesive organisational response across the GM transport network.

• Provide Multi Modal monitoring and interventions.


• Active and dynamic management of transport network.


• Participate in incident response and special event management, whilst monitoring the network.


• Provide excellent customer service to the travelling public, operators, stakeholders and internal TfGM departments.


• Act as an organisational triage escalation point.


• Maintains business continuity for the organisation 24/7 as business as usual, and throughout periods of disruption.

Knowledge/Experience required:

• Analyse and validate technical data to identify live network issues and respond to support the operation of the transport network.


• Experience of maintaining confidentiality agreements and adhering to relevant data protection legislation.


• Ability to work in a busy multi agency environment, providing information to various audiences and the ability to identify any conflicts in operational activity.


• 4 Experience of providing excellent customer service in various formats to stakeholders and customers.


• Ability to manage varying workloads effectively in a pressurised environment.


• Experience of working with various software and systems packages, knowledge of Microsoft core application suite.


• Ability to use logging systems to record information/ data from a range of sources in real time accurately.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962.
Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place up to £250.