Customer Service Representative

Customer Service Representative – Hybrid in Southampton

Do you have office-based Customer Service experience?

We’re on the hunt for a talented Customer Service Representative to join our growing team. You’ll work Monday to Friday, just 37.5 hours a week, no weekends or evenings! No experience necessary as we will provide you with full training! We offer a basic salary of£24,300 p/a. You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers – Towergate Health and Protection.

Initially you will work from our centrally located office in Southampton, with convenient transport links alongside our welcoming and supportive team. Once you’re feeling confident and your training and probation period is complete, this role will become hybrid if you wish, where you’ll have the option to work just 3 days in the office and 2 days from home every week.

So, what does the role of a Customer Service Representative here involve?

• Provide great Customer Service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e-mail.
• Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business.
• Support with administration duties such as invoicing, accounts, claims, underwriting.
• You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.

In return you will be welcomed and supported by Towergate Health and Protection, part of our Ardonagh family, an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays.
• Opportunity to progress your career across the entire Ardonagh family.
• Gain CII or ACII qualifications to boost your knowledge and career prospects in the Insurance Industry.
• Pension scheme for when you feel it’s time to retire.
• 24-hour support for physical and mental wellbeing and on site mental health ambassadors.
• 1 days paid volunteering day to give back to our communities.
• The Spotlight Awards, where we shine a light on the brightest talent across our group.

So, what are you waiting for? Apply today and one of our team will be in touch.

Who are we?

Towergate Health and Protection is an award-winning independent intermediary specialising in health and wellbeing. Our extensive team of expert advisers looks after the health and wellbeing needs of more than 15,000 businesses and around 50,000 individual customers across the world.

We have an ambition to be the UK healthcare intermediary of choice, and that ambition can only be realised if we constantly challenge ourselves to make things better for our clients. We’re always happy to hear from people who are looking for opportunities to work with us and help our business grow.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

Job Types: Full-time, Permanent

Pay: £24,300.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Financial planning services
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Private dental insurance
• Private medical insurance
• Referral programme
• Transport links
• Work from home

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme

Application question(s):

• Will you now or in the future require sponsorship for employment visa status? (Answer Required)
• To allow us to add you to our internal applicant tracking system please confirm your email address? (Answer Required)
• Please confirm your salary expectation for this role? (£24,300 Advertised) (Answer Required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Southampton, SO15 2BB

Reference ID: ARD977237