Customer Support Representative

On behalf of our customer, a world leading aerospace component distributor, we are currently recruiting a Customer Support Representative to join their team in Basingstoke. Reporting to the Assistant General Manager, the Customer Support Representative will have the ability to adapt quickly into a new fast paced environment, work on their own initiative, be self-motivated and reliable.

Experience & Skills

• Conversant with Microsoft Office
• Excellent communication and telephone skills required
• Awareness of multi-currency processes (GBP and $)
• Keen Eye for detail and high level of accuracy at all times is required
• High level of numeracy and literacy
• Able to use own initiative, training tools and company procedures
• Ability to learn in-house software systems
• Knowledge of export compliance and logistics would be advantageous, although training will be given
• Ability to work within a small team under pressure and as an individual

Duties & Responsibilities

• Designated Account responsibility, dealing directly with our Manufacturing partner
• Quote and Data entry
• Manual Order entry, Order Processing & Order acknowledgements
• In-house communication with New York, Sales Managers and Product Managers
• Setup of new customer accounts, processing Application Forms, End User Statements
• Running weekly systems reports and performing updates to Sales Orders where necessary
• Management of weekly Order Books and Shipping reports from Manufacturers (within the UK)
• Responsible for promoting excellent customer satisfaction at all times