Customer Service Representative

This leading engineering manufacturing company in Derbyshire, is looking for an experienced Customer Service Representative to work in a busy Customer Service Team. You will work as liaison between customers and manufacturing, and translate customer requirements into internal actions, working Monday to Friday 8.30am-4.30pm. A background working in a Customer Services or Sales Office in an Engineering Manufacturing organisation is essential for this role. Offering a Salary of up to 30K + Holidays + Pension
If you are available and interested, we are shortlisting for interview, so please "apply now" via the job board link or email us directly.
As Customer Services Representative, you will:-
Review new and revised customer purchase orders, requests for quotation and contracts, including specifications called out in the documentation. Process may include accessing customer demand and requirements from customer internet systems.
Work closely with the credit department to ensure that customer credit rating is acceptable
To quote price and delivery information to the customer
Correct or reject purchase orders as necessary, reprocessing corrected orders as required
Create a new order acknowledgement, documenting changes when contract is altered and reprocess if required
Determine material price using the pricing guidelines such as price list and pricing from Sales Account managers
Liaison with planning, purchasing and scheduling to establish lead times and ship dates
Quote price and delivery information to the customer and enter details of quotes into the system
Involve Sales and Product & Technology Management if negotiations are protracted or complex
Act as point of contact with assigned customers for; complaints, returns, supplied materials, rating etc.
The Ideal Candidate:-
Experienced in a Customer Support / Sales Office role, within Engineering Manufacturing
A proven track record in desk based / customer facing account administration would be ideal
Independent thinker with the ability to make timely and accurate decisions
Positive manner, able to encourage and support other team members to achieve business goals
Able to prioritise tasks based on importance
Excellent communication skills
Microsoft Word, Excel and Outlook experience
Jenrick Engineering always has a wide range of contract and permanent engineering jobs available within the UK