Customer Service Representative

We are currently seeking an interim Customer Service Representative to work with our client, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment.

The position is based at their Milton Keynes Distribution Centre, immediately adjacent to J13 M1 motorway. This is a full-time temporary role to run for 6 months, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £30,000 per annum, pro rata, depending upon experience.

The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.

Your core role would involve answering calls from our Customers, both external and internal - place orders using Oracle system, resolving all Customer enquiries and queries, investigating and liaising with other departments to ensure all are resolved swiftly and accurately.

You will be required to liaise with couriers, account managers and related teams within the office to ensure all orders are placed and any queries are logged and closed using the query log system.

Key Responsibilities

• Placing orders accurately
• Liaising with customers to manage their order expectations and deliver a high level of service
• Liaising with marketing team to fully understand current promotional activity
• Following set procedures for order placement gaining authorisation where needed and relevant
• To answer customer calls within required company response time - currently 4 rings
• Investigate and resolve all customer queries by liaising with, couriers, warehouse, relevant internal teams and field based account managers
• Report any queries needing to be escalated to management
• Allocate to team members any areas of queries requiring their support
• Log all queries onto central system in order to provide reports to management
• To work as a team at all times by supporting and assisting any TIGI team member when necessary

Key Skills

• Experience of Customer Service/stakeholder engagement
• Good oral communication. French or German speaking skills would also be beneficial however is not essential.
• Previous experience of using Oracle to place orders would be beneficial, but is not essential.
• Able to multi-task.
• Team player.
• Pro-active.

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