Customer Service Representative

Customer Service Agent – Direct and Trade

AttractionTickets.com - London hybrid or homeworking

£23k dependent on experience + monthly incentives + London weighting

Are you a Customer Service professional looking to join a thriving, entrepreneurial company? AttractionTickets.com, the leading broker for major theme parks in the UK, Ireland, and Germany, is seeking a talented Customer Service Agent to provide exceptional post-booking support to our valued customers.

In this role, you will be the first point of contact for customers, ensuring they are equipped with everything they need prior to travel. You will take ownership of bookings, liaise with internal departments to resolve queries and deliver on promises of callbacks and updates. Your in-depth product knowledge and understanding of our Terms and Conditions will be crucial in providing the best service in the sector.

We are looking for someone with:

• Excellent written and verbal communication skills
• Empathy and understanding of customers' perspectives
• The ability to challenge the status quo and remain calm under pressure
• Strong time management and organisational skills
• A team-oriented mindset

In return, we offer:

• A working culture that values your strengths and prioritises your personal development
• Opportunities to learn, grow, and witness the development of new initiatives
• The chance to travel and experience the amazing attractions we sell
• 24 days holiday, 5% contributory pension scheme, and subsidised health cash plan
• Option for hybrid working or full homeworking

AttractionTickets.com is passionate about service and believes in kindness, honesty, and having fun. Our in-house charity, Play It Forward, offers regular events and an annual trip to Southern Zambia to see the education, nutrition, and health projects we support.

At Attraction Tickets Ltd we value the unique backgrounds, experiences and perspectives that everyone brings to work each and every day. We believe everyone deserves a fair chance to succeed and we appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with our description, we hope you'll still consider applying. If you're ready to Add Happiness® to our customers' experiences and join a dynamic, growing company, we'd love to hear from you.

Job Type: Full-time

Pay: £23,000.00-£24,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Profit sharing
• Referral programme
• Sick pay
• Work from home

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay

Application question(s):

• Will you now or in the future require sponsorship for employment visa status?

Education:

• A-Level or equivalent (preferred)

Experience:

• Customer Service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Remote