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Form of workOPRA are looking for dedicated Customer Service Advisors to immediately join a supportive, collaborative, and simply brilliant, office-based team in Hampshire.
You’ll be the key point of contact for customers. You’ll give a positive customer experience in each and every communication, welcoming customers professionally.
There are both full-time and part-time roles available.
They offer a flexible working environment that allows team members to find a working pattern that suits their needs and empowers them to achieve their goals.
Role Duties:
As a Customer Service Representative, your duties will include;
• To provide exceptional Customer Service and work collaboratively with the team.
• As a Customer Service Advisor, you will be an integral part of this team and delivery.
• The team will handle all inbound call interactions and manage live web chat conversations.
• Engage customers in genuine, enjoyable conversations to understand their needs.
• Managing calls in line with our agreed service levels.
• Manage live web chat conversations.
• Providing the right solutions for customers
• Consistent achievement of agreed quality auditing
• Attend training sessions to continuously improve knowledge and performance.
• Suggest areas for improvements which could result in an enhanced customer experience and/or cost savings to the company.
Customer Service Representative - Essential Skills & Experience Required:
• Relevant call handling role experience
• Passionate about Customer Service
• Strong attention to detail
• Proficient in the use of technology: telephony and computer systems
• Ability to multi-task
• Ability to support and suggest improvements.
Customer Service Representative – Benefits Offered:
• 6 Month Fixed Term Contract
• Great travel links
• Immediate Start
