Customer Service Representative

A great opportunity to develop your career as a Customer Service Representative

Customer Service Representative
" Alton, Hampshire
" Full time / Permanent
" £24,400
" Monday to Friday 8.30am - 5.00pm

A quick look at the role

• The Customer Service role is a great opportunity for someone who wants to kick start their career and focus on delivering exceptional Customer Service and query resolution for the customers across the area.
• Why it's an opportunity not to be wasted.
• You will be responsible for answering incoming calls and responding to emails from our customers within the required SLAs/KPIs.
• Listening to and understanding the needs of the customer.
• Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with agreed procedures.
• Engaging with vendors on a day to day basic in respect of queries or complaints from the customers relating to vendor services.
• Administration of customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services and dealing with invoice queries.
• Communicating across our depot network to resolve customer queries.
• Meeting established goals for all metrics, including call and case quality, productivity and call handling KPIs, to enable us to provide the best customer experience.
• Completing proactive outbound calls to advise customers on changes to services or relaying other key information.
• Requirements

Here's what we require:

• Excellent communication skills
• Be able to work well alone and as part of a team.
• Be motivated and willing to take initiative.
• Calm under pressure and be able to multitask.
• Excellent attention to detail
• Aptitude to work without supervision.

Benefits

• 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
• Generous pension.
• Medical and dental scheme.
• Cycle to work scheme.
• Retail, leisure and travel discounts.
• Free parking on site.
• A robust training and development programme which opens the door to several great internal progression opportunities.