AddressAnderson Knight is recruiting for back shift Customer Service Representatives for a well-established company based in Glasgow.
You will be responsible for handling both inbound and outbound calls in a professional fashion, effectively documenting and forwarding all customer-related issues and enquiries.
Flexibility to work rotational shifts between the hours of 12pm-10pm on back shift.
Main Duties and Responsibilities:
- Prioritise and oversee incoming calls, emphasizing quick response times and adherence to provided call scripts to capture essential information in accordance with Call Quality Monitoring guidelines.
- Complete all necessary administrative tasks associated with your role promptly and thoroughly, ensuring a prompt and efficient service delivery in alignment with agreed-upon service levels.
- Ensure adherence to the Call Script and comply with Call Quality Monitoring guidelines.
- Obtain all pertinent data during each call through effective questioning to quickly grasp the nature of the issue.
- Accurately input data and complete all relevant fields throughout the duration of each call.
- Take ownership of customer problems, seeing them through to resolution.
- Collaborate with Engineers to prioritise calls for swift response times.
- Manage post-call activities efficiently to handle workload and meet service level objectives.
Key Attributes and Skills:
- Previous experience in a contact centre, call centre, or helpdesk role.
- Motivated and enthusiastic individual with a strong commitment to providing excellent Customer Service.
- Outstanding verbal and written communication abilities.
- Exceptional accuracy and attention to detail.
- Capable of working collaboratively within a team and efficiently managing individual workload.
- Proficient in administrative tasks, including expertise in Microsoft Office applications.
Company benefits:
- 33 days (6.6weeks) paid holiday for a full-time contract.
- Informal hybrid working
- Free on-site parking
- Subsidised canteen facilities & vending machines
- Pension scheme – up to 5% matched contribution
- Company-funded Healthshield cash plan.
- Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
If you are ready to embrace this excellent opportunity, please forward your CV with confidence.
