Customer Service Representative (Gn)

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position of the world's largest supplier of off-the-shelf optical components. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.

Edmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in UK, Germany and France, is responsible for sales, marketing, distribution, and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.

To accelerate our success and growth within the European Market, Edmund Optics Ltd. is looking for an

Order Entry & Customer Service Advisor - German speaking (f/m/d)

The role involves issuing quotations, processing customers orders and returns, account creation, credit checking, and providing email, telephone and web chat support to our customers. This support includes responding to general queries, issuing returns authorisations and providing information on existing orders.

Essential Functions:

Processing standard orders, scheduling agreements and web orders using SAP

Provide Customer Service support via email, telephone and web chat in a timely and professional manner

Create customer accounts, and credit check existing and new accounts

Provide quotations for standard optics

Manage open sales orders and expediting purchase orders

Process returns requests through CRM, and returned orders through SAP, and related stock transactions

Communicate actively and collaborate with internal departments like Sales, Supply Chain and Finance

Follow up customer and internal queries in a timely manner

Capturing customer feedback to constantly improve our service

Your profile:

Working experience in a Customer Service role within a similar environment

Good computer literacy and ability to learn new systems (experience with SAP advantageous)

Fluent in English and German, both written and spoken

Able to provide an excellent service experience to our customers

Precision and attention to detail

Excellent communication skills (incl. exceptional telephone manner)

Flexible and adaptable approach to work

What we offer:

A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit, and can expect extensive training programs and internal development opportunities.

Edmund Optics provides a range of employee benefits alongside the salary package including:

company pension scheme

private medical & dental insurance

subsidised gym membership

company events and a lot more

The workplace will be in York, UK (hybrid working is possible).