Customer Service Representative - Hybrid

Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office!

Hybrid Working Hours: You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you'll get time off in lieu.

Our opening hours are 08:00 - 19:00 during the week and up to 17:00 at the weekends.

Location: Our vibrant office is based in Leicester City Centre, right next to the train centre.
Salary: Starting GBP23,500 plus benefits and the opportunity to progress up to GBP25,200.
Training: The first 7 Weeks in the office, once you have completed your training you will move to hybrid working (one day a week in the office and four days from home).

At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve. Join our Customer Retention team and you'll play a key role in our business, helping us to retain our customers by understanding their needs, explaining our insurance products simply and clearly, and ensuring they get the right cover.

Your role:
You'll be joining a team dealing with customers who call us because they want to change their policy while it's still active. They may need to add a new vehicle or driver, or they may be looking to leave Hastings Direct for another insurer. In each case, it's up to you to understand their needs, explain the options and sell them the right policy every time. Or, if they have a complaint about their existing policy, you'll need to handle it sensitively, try to resolve the issue, or pass it on to the Complaints team if necessary.

What we offer:
Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.
As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits you'll receive:

• Up to 5% annual discretionary Bonus
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
• A fantastic open plan modern office
• We promote a relaxed, friendly & diverse working environment
• 'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Pension match up to 10% of your salary
• Life insurance (4 x base salary)
• Discounted Hasting Direct products
• Discounts & cashback with well-known retailers
• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
• Refer a friend scheme - earn GBP500 for every friend you refer
• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

Our straightforward recruitment process:

• Click apply now to fill out our short application form, most of which you can auto-fill using your CV
• You will then receive a weblink via e-mail to our online assessment (normally received within six minutes) to our online assessment where you'll experience a realistic job preview that will show you exactly what it's like to be a part of . In addition, through a number of tests, we'll assess to what extent your preferences, personality, and skills are a good fit for our contact centre
• The whole application process is smart phone enabled, just make sure you are in a quiet place somewhere you can concentrate

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: prior to completing your application.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.