Company

Volvo TrucksSee more

addressAddressWellingborough, Northamptonshire
CategoryCustomer Service

Job description

Customer Service Representative Prof. (00900795)

Location: Wellingborough, GB, NN8 6AQ
Position Type: Professional
CSR - Wellingborough

Monday to Friday - covering a rotating shift
0700hrs to 1500hrs/10am to 1800hrs
1 in 4 Saturdays

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Salary up to £28,000 p.a.
Are you looking for a role with no 2 days the same? Join our team and be our CSR service advisor.
Use your Customer Service and admin skills within this role, working within a fast paced environment

A pivotal role in our service reception at our Wellingborough Site. Whilst covering the service reception you will be looking after the customer, acting as one point of contact.A CSR is involved from the planning stage, on arrival of the customer’s vehicle, whilst the vehicle is serviced or repaired, until the vehicle leaves the dealerpoint. Develop effective customer relationships; proactively promote the services and products available, therefore increasing labour and parts sales.
What will you do?
Main Tasks / Responsibilities / Authorities:Service Reception:Planning:
  • Speak to customers face-to-face and over the phone.
  • Act as one point of contact for the customer.
  • Confirm details of any planned visits with customers in advance.
  • Plan work in to the workshop schedule.
  • Create job card/repair order for the work to be carried out.
  • On arrival greet all customers on arrival at the Dealerpoint in a professional and friendly manner.
  • Clarify for the customer and the workshop the basis for the repair – Retail/ Warranty/ Contract.
  • Ensure that all proposed work is correctly specified based on standard IMPACT content, and converted to GDS quotes.
  • Be able to convert GDS quotes into repair orders.
  • Gain formal (written) customer authorisation for quoted work (Retail/ VCM.)
  • Agree timescales for unscheduled work with customers and follow through to completion.
  • Ensure that all authorised work is properly codified on the repair order prior to handover to the workshop.
  • Be able to convert a workshop repair order into a sales invoice.
  • Manage bookings for courtesy cars.


We value your data privacy and therefore do not accept applications via mail.


Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.


Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Job Category: Sales & Services
Organization: Volvo Trucks
Travel Required: No Travel Required
Requisition ID: 6240

View All Jobs

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Refer code: 3022752. Volvo Trucks - The previous day - 2024-03-19 13:54

Volvo Trucks

Wellingborough, Northamptonshire
Jobs feed

Internal Sales Executive

Mandeville

Kingswinford, West Midlands

£25,000 - £32,000/annum Performance related bonus

New Business Executive - Lead Generation

Onecom

Brighton, East Sussex

£23,500/annum Uncapped Commission

Internal Sales Executive

Orwell Consulting Ltd

Wilmslow, Cheshire

£29,000 - £30,000/annum Plus package

IT Support Executive

The Graduate Project

London, England

£35,000 - £40,000/annum

Senior HR Business Partner - Human Resources

Two Saints

Fareham, Hampshire

£31,479 - £34,977/annum

Customer Service Advisor

Lnj Recruitment

Luton, Bedfordshire

£21,000 - £28,000/annum

Sales Engineer

Wallace Hind Selection Ltd

Stevenage, Hertfordshire

£45,000 - £55,000/annum 25 Days Holiday + Pension + Car Allowance + Uncapped Bonus

Car Sales Executive

Perfect Placement

Portsmouth, West Yorkshire

£18,000 - £52,000/annum

B2B Sales Executive

Citation

Newcastle upon Tyne, Tyne and Wear

£24,000 - £28,000/annum DOE + uncapped comms

Chief Digital Transformation Officer

Experis

Reading, Berkshire

£800 - £1,000/day Inside IR35

Share jobs with friends