Customer Service Representative - Walsall

HomeServe are currently recruiting for Customer Services Representatives to join our busy Retention department at our Walsall site.

Salary: £25,500 (full time, 40 hours)

Where will I work?

Who are HomeServe looking for?

We are looking for individuals to join our Retention team. As part of this team you will help to answer queries about our policies and products and offer additional products to customers where appropriate and compliant.

To join us as a Customer Service Representative, you don’t need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:

• A great listener, who can understand what our Customers need
• Resilience, demonstrating the ability to deal with difficult and challenging situations
• Eager to learn all about our products and processes
• Dedicated to providing excellent customer service
• Detail-focused, so you can follow our processes correctly
• Able to use a computer, so you can get to grips with our software and systems
• Enjoy working in a fast paced and fun environment

We’ll teach you everything else - our training programme is designed to equip you with the knowledge and skills to succeed.

This is a great opportunity to join our growing company and build your career from the ground up, all while enjoying hands-on support, ongoing training and excellent rewards.