Customer Service Specialist

• Job Title: Customer Service Specialist
• Location: Brighton (Hybrid) 3 days in office 2 days at home
• Salary: Based on experience
• Working Hours: 9am-5pm
• Job Type: 12 Month contract

HRGO Recruitment are looking for an experienced Customer Service Specialist Leader for a 12 month contract for one of the most fastest growing, most impressive new brands in the quality nail beauty industry.

This role is hybrid with at least 2 days a week in the Brighton HQ. This is role is to cover maternity leave on a fixed 12month contract.

Responsibilities

• Respond to customer enquiries via phone, email, and live chat in a timely and professional manner.
• Conduct outbound sales calls to prospective and existing customers to promote products and services.
• Provide accurate information about products, services, and policies to our customers.
• Resolve customer issues and complaints efficiently, ensuring customer satisfaction (including customer orders and returns).
• Offer product recommendations based on customer needs and preferences.
• Assist customers with technical issues related to products, providing troubleshooting guidance and solutions.
• Report common issues and trends to the management team to enhance product and service offerings.
• Work closely with sales, marketing, and technical teams to ensure a cohesive approach to Customer Service.
• Develop and maintain strong relationships with customers to foster repeat business and customer loyalty.

About you:

The CS team always put the customer first and we take pride that will always speak to a team member to settle their query. Our client is looking for someone who is as passionate about customer satisfaction, quick resolutions and representing the brand in a friendly and engaging manner as we are.

For this role, you will also need

• To be comfortable working in a call centre environment.
• Experience of omnichannel communications (telephone, email, live chat, WhatsApp, Instagram).
• To be patient, calm and assertive where needed, but flexible, helpful and professional for the vast majority of the time.
• Confident, articulate communicator, with clear diction, excellent written English and a polite helpful attitude full of authority and gravitas.
• Experienced in using on-line communication and social media, able to demonstrate the appropriate professional language and brand tone of voice.
• Ability to build rapport and generate buy-in with stakeholders; a friendly team player who is energetic and committed, hardworking and ambitious.
• Previous experience working in both an outbound/inbound call environment.

What the client can offer you:

• Hybrid working
• Yearly company bonus
• £1,000 yearly personal development fund
• 5 study day's a year
• 25 days holiday + bank holidays
• Earn (extra 2 days off throughout the year)
• Holiday purchase scheme (+5 days)
• Birthday bonus (after one year's service)
• Enhanced Parental Leave
• Long service award (additional holiday allowance)
• 3 month's sabbaticals offered upon 3 year's service
• Health care cash plan (via. Health Shield)
• Electric car lease scheme (via. salary sacrifice)
• Discount on products
• Life assurance + pension scheme
• Regular funded company events
• Casual dress code

Please click apply now if interested in applying for this opportunity and if successful a consultant will be in contact.