Customer Service Supervisor

Customer Service Supervisor
Northampton, Northamptonshire
The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for a Customer Service Supervisor to join our team on a full-time basis, working Monday to Friday, for a maternity cover contract from 5th April 2024 to 11th March 2025.
Benefits:
- Salary of £29,216.25 per annum, based on a 40 hour working week pro rata
- 25 days' holiday (excluding bank holidays)
- Opportunity for Unpaid Leave
- Free Eye Test
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- On Site Mental Health First Aiders
- Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care - Concierge Service
- Tailored development and career opportunities
This is the perfect opportunity for a customer-focused leader with a decent grasp of warehouse and transport operations and who thrives in a fast-paced environment to join our dedicated company!
You’ll discover a supportive environment and a wealth of tailored professional development opportunities, ensuring you can expand upon your Customer Service and management skillsets.
So, if you’re ready to advance your career, grow professionally and fulfil your potential, we’d love to hear from you.
The Role
As a Customer Service Supervisor, you will oversee the Customer Service administration team to ensure inbound, outbound and returns requests are managed efficiently.
You will ensure a high performance culture where customer KPIs are achieve consistently, queries and mistakes are identified and resolved, work is effectively delegated and services are aligned with company expectations.
Supporting the Customer Services Manager, you will communicate information to internal colleagues and customers, as well as addressing any failures to meet expectations.
Ensuring good customer relationships are maintained throughout the department, you will act as the key contact for all admin areas, escalating issues to the Customer Services Manager.
About You
To be considered as a Customer Service Supervisor, you will need:
- Experience in managing individuals, interacting with customers and overseeing operations
- An understanding of warehouse and transport operations
- Knowledge of warehouse stock systems (ideally PkMS)
- Excellent communication and organisation skills
- Relationship-building skills
The closing date for this role is the 4th April 2024.
Other organisations may call this role Customer Service Team Lead, Customer Service Manager, Customer Care Team Manager, Customer Service Team Manager, or Customer Service Team Lead.
Yusen Logistics is an equal opportunities employer who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on skill set and experience. Diversity allows us to create an inclusive environment where our employees can strive and grow their potential.
So, if you’re seeking your next challenge as a Customer Service Supervisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.