Address
Form of work
SalaryKey Responsibilities:
1. Supervise and lead a team of Customer Service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate Customer Service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of Customer Service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery.
6. Analyze customer feedback and data to identify trends and opportunities for improvement.
7. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
8. Create and maintain documentation of Customer Service processes, procedures, and best practices.
9. Stay informed about industry trends, best practices, and emerging technologies to continuously improve Customer Service operations.
10. Perform other duties and responsibilities as assigned by management.
