Customer Service Supervisor

Job Overview:
We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for overseeing the daily operations of our Customer Service department and ensuring exceptional service delivery to our clients. This is a leadership role that requires strong communication skills, the ability to analyze data, and the capacity to manage a team effectively.

Responsibilities:
- Supervise and manage a team of Customer Service representatives
- Monitor and evaluate Customer Service interactions to ensure quality standards are met
- Analyze customer feedback and develop strategies for improvement
- Handle escalated customer inquiries or complaints in a professional and timely manner
- Develop and implement training programs to enhance the skills of the Customer Service team
- Collaborate with other departments to resolve complex customer issues
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date with industry trends and best practices in Customer Service

Skills:
- Strong leadership abilities with experience in supervising a team
- Excellent communication skills, both verbal and written, in Bengali and English
- Ability to analyze data and make informed decisions
- Multilingual skills are highly desirable
- Exceptional problem-solving skills
- Proficient in using Customer Service software applications
- Ability to prioritize tasks and meet deadlines

If you are a motivated individual with excellent leadership skills and a passion for delivering exceptional Customer Service, we would love to hear from you. Apply today to join our dynamic team as a Customer Service Supervisor.

Job Type: Full-time

Pay: From £38,700.00 per year

Benefits:

• Company pension
• Employee discount
• Financial planning services
• On-site parking
• Profit sharing
• Referral programme
• Store discount
• UK visa sponsorship
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Flexitime
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme

Experience:

• Customer Service: 1 year (preferred)
• Direct sales: 1 year (preferred)

Work Location: In person

Application deadline: 04/06/2024
Reference ID: ONESTOP7220
Expected start date: 01/06/2024