Customer Service Support Advisor

• Office based role in Heywood - onsite parking
• Salary up to £25,000
• Working hours Mon - Fri 42.5 hours p/w
• Office based role in Heywood - onsite parking 
• Salary up to £25,000
• Working hours Mon - Fri 42.5 hours p/w

An excellent opportunity has opened up with my client based in Heywood to join their busy and growing Customer Service Support department. The role has come up due to an internal promotion and is an excellent opportunity to join a well established and successful business.
My client has a strong commitment to quality and customer satisfaction, they offer a wide range of products to both retail and commercial companies. Our company values teamwork, professionalism, and excellence in Customer Service.
Key Responsibilities of the Customer Service Support role; 

• Provide exceptional Customer Service by responding to enquiries and resolving issues promptly and efficiently
• Assist customers with product selection, pricing, and availability - a keen eye for numbers would be an advantage
• Process orders accurately and in a timely manner
• Identify opportunities to cross sell / up sell additional products where appropriate 
• Collaborate with internal teams to ensure timely delivery and resolve any delivery issues
• Accurately update the database with all customer interactions and transactions

We are looking for a confident communicator who can build and maintain customer and internal relationships. 
Previous experience in a similar Customer Service based role would be a major advantage. You must have excellent written and verbal communication skills and be able to work with general computer programs - MS Office etc
Interviews available asap!
 
 
 
Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised  
 
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
 
Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers