Customer Service Team Lead

We are supporting our client in their search for a Team Leader for their busy Customer Service department. If you have Team leader or Supervisor experience where you are motivating, coaching and adding value to your team, the this could be the role for you.

We are looking for someone with bundles of energy and ideas of incentives to keep the team engaged and on target so they continue to deliver exceptional service and deliver results. This role is working for a prestigious organisation in Milton Keynes that value their employee's and care about offering a health work life balance to their employee's.

The role:-

• Lead the resolution of enquires through multiple channels.
• Support a small team in delivering enquiry responses
• Support the team Manager with training and motivating the team, leading to retention of staff.
• Key role in delivering projects within the team
• Committing to challenging service levels, and management of escalation of complaints
• Monitor operational data and ensure targets are met and ensure all data is protected in line with the organisational policies.

Location:- Milton Keynes - hybrid

Salary:-

Hours:- Monday to Friday, 9am - 5pm, 35 hours a week

Ideal experience:-

• Experience in Team leading/Supervising a Customer Service or sales team
• Experience in developing and motivating a telephone based team
• Experience in managing multi-channel enquiries, phone, email, online chat and social media

Amazing benefits on offer:

• Private Medical Insurance
• Childcare Vouchers
• 24 days holiday plus bank holidays
• Dental Care
• Gym Discounts
• Pension Contribution

If you thrive in a role where you are coaching and motivating team mates to be the best they can be, then please apply now.

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Pay: £31,800.00 per year

Benefits:

• Gym membership
• Life insurance
• Private dental insurance
• Private medical insurance

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.