Customer Service Team Lead

Customer Service Team Lead - Innovative and Expanding Co. - Dereham - £30k-£35k (DoE)

We are looking for an experienced, professional and client-focused Customer Service Executive / Supervisor to join an innovative company that is rapidly expanding across the UK as their Customer Service Team Lead.

What’s on offer?

This office based role is a great opportunity to join a successful organisation, where long-term career progression will be offered as the company has a proven business model, forward-thinking management and is growing at a rapid pace.
The client is offering a competitive salary of £30k-£35k (dependent on experience). Benefits include extensive and ongoing training and mentoring, pension scheme and bonus schemes.

Key responsibilities as the Customer Service Team Lead will include:

• Answering queries from clients
• Focusing on retaining existing customer volume at 95%
• Creating opportunities to grow the existing client base by 10% year-on-year
• Liaising with existing customers, demonstrating the company’s multi-channel service solutions
• Highlighting client concerns to ensure resolutions
• Maintaining the CRM
• Ensuring excellent levels of customer care is provided to all clients at all times
  

What we’re looking for:

• Previous experience in fast-paced Customer Service roles
• B2B experience is highly desirable
• Impeccable communication skills
• Ability to communicate and build lasting relationships with clients
• Skilled in handling client concerns
• Driven to provide high levels of Customer Service at all times, ensuring client retention and satisfaction
• Professional nature and presentation
• Supervisory / Team Leader experience is highly beneficial
• Happy to work in a professional office environment
• PC literate - previous experience of CRM systems is highly beneficial

Interested in this Customer Service opportunity?
Do you have the skills and experience required for this role? If so, don’t delay - submit your CV now for immediate consideration, quoting 'CP - Customer Service Team Lead’