Customer Service Team Leader

Monday to Friday between 8.00am – 5.30pm (40 hour week)
Permanent
up to £35,000 per annum (depending on experience)

Are you a confident leader with a passion for delivering exceptional client experiences?

Our automotive client is seeking a dynamic and experienced Customer Service Team Leader to inspire and lead our Client Experience Team. 

If you thrive in a fast-paced environment, have a customer-focused mindset, and excel in driving performance, you could be the Customer Service Team Leader we are looking for!

Key Responsibilities:

As the Customer Service Team Leader, you will play a pivotal role in ensuring the success of our client experience team and enhancing overall client satisfaction.

As a Customer Service Team Leader, you will create an environment that engages high performing individuals to excel in delivering all services and skill development, including reviewing the performance of team members identifying training needs, coaching, and planning training sessions.

• Provide excellent leadership to the Client Experience Team and foster a positive, collaborative, and high-performance culture.
• Carrying out 121’s and disciplinaries.
• Coach and develop team members, supporting personal development.
• Create a culture within your team that is consistent with the clients values and principles.
• Engage and motivate team members to exceed expectations and contribute to a positive workplace environment.
• Working closely with other departments including marketing and business services.
• Provide support to resolve everything swiftly and professionally.
• Report writing.

Skills and experience:

• Proven leadership experience in a client-facing role, preferably within the automotive or related industry.
• Strong ability to drive performance through a customer-centric approach.
• Excellent communication and interpersonal skills.
• Proven track record of meeting or exceeding SLA's and quality standards.
• Ability to inspire and motivate a diverse team to achieve common goals.

Interested?

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