Customer Service Team Leader

Our client based in Crownhill are looking for an experienced Customer Service Team Leader to join their small but busy team on a 6 month maternity cover.

Main Job Tasks and Responsibilities

• Manage 2 Customer Service Representatives and their workload

• Key Role to help grow sales

• Deal direct with customers

• Work closely with field sales; prepare quotes and push aftermarket sales

• Progress orders by working with all internal departments

• Order Processing in Salesforce

• Respond promptly to customer queries!

• Regular reporting to Management Key Competencies

• Communication skills verbal and written

• Calm under pressure

• Comfortable in international environment

• Experience in handling customer enquiries

Education and Experience

• Previous recent management experience

• Bachelors Degree or equivalent experience

• Knowledge of SAP and Salesforce - Advantageous - Happy to train

• Sales/Customer Service background

• Ideally from Technical/Manufacturing background

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).

Please note due to volume of applications you will only be contacted if we are progressing your application.