Customer Service Team Leader

Customer Service Team Leader

Aylesbury

4 days working from home!

I am currently looking for a Customer Service Team Leader to join a fantastic company based in Aylesbury.

You will be responsible to oversee the day to day running of the team, making sure all focus is set on achieving KPIS, delivering a high level of Customer Service, have knowledge of disciplinary and performance management procedures and work towards deadlines.

Customer Service Team Leader duties:

• Initiate sales with potential customers over the phone
• Listen to the customers' needs to generate repeat sales
• Conduct monthly 1-2-1’s
• Conduct call listening and complaint investigations
• Account manage any accounts
• Courtesy calling existing customers
• Up selling to new and existing customers

Customer Service Team Leader benefits:

• Pension scheme
• Company bonus
• Hybrid working 4 days from home!
• Personal growth and development
• Annual leave plus bank holidays
• Bonus scheme