Customer Service Team Leader

Customer Service Team Leader

Location: Gloucester

Pay Range/details: GBP28,000 - GBP30,000

Contract Type: Permanent

Our client is looking for a Customer Service team Leader to provide leadership and direction for the team in line with the company vision

Key Responsibilities Customer Service Team Leader

• Provide exceptional Customer Service and set the standards for the team to follow.
• Manage and lead the Customer Service team, motivate team members, set objectives and assess performance.
• Provide exceptional Customer Service and set the standards for the team to follow.
• Be the first point of contact for support with the after sale, credit and refund approval process and work with Accounts to ensure this process is followed correctly.
• Improve the customer experience, engage with customers and facilitate growth.
• Encourage continuous improvement initiatives with review of systems and processes.
• Awareness and adherence to cost control and departmental budgets.
• Adherence to KPI s and SLA s.

Qualifications & Requirements Customer Service Team Leader

• Excellent Customer service and Leadership skills.
• Capacity to work in a high pressure, deadline driven environment.
• Excellent standard of communication skills both verbally and written.
• Demonstrates strong levels of determination and resilience.
• Approachability and availability.
• Decision making.
• Ability to innovate and inspire.

For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed)

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Candidates who are currently a Customer service manager, Customer Service Team Leader, Customer Service supervisor may be suitable for this position

For details of other opportunities available within your chosen field please visit our website (url removed)

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.