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SalaryWe currently have a vacancy for a Customer Service Team Leader within our Sales team at our Castleford office, working 37.5 hours Monday – Friday.
As a Customer Service Team Leader your primary responsibilities would be to support the Team Manager in leading, inspiring and developing a high-performing team that maximise the sales opportunities and customer experience, using a combination of consultative selling, strong account management, up / cross selling and new customer acquisition. You will lead a team that strives to deliver sales targets, exceed customer expectations by providing exceptional and professional Customer Service.
Furthermore in this position you will be expected to develop, organise and support Line Managers with the sales activities and communications of the sales centre, whether this is calls (both inbound and outbound), emails or any other contact.
Skills and experience desired for the position of Customer Service Team Leader:
- Excellent selling skills
- Effective coach to improve performance
- Able to motivate a team to drive for required results
- Assertive Team Leader skills
- Confidence in own ability
- Good understanding of managing performance versus statistics
- Able to give constructive feedback
- Be aware of intrinsic and extrinsic motivators
- Good team building skills
- Management communication including 1:1s and team briefs
- High degree of self-motivation and time management
- Good facilitation skills
- Good organisation skills and ability to prioritise
- Strong interpersonal and influencing skills
- GCSE (or equivalent) Maths and English a requirement
- Experience of leading a team is desirable
- Knowledge of the business / industry and systems is desirable
As a Customer Service Team Leader at Certas Energy, you will have access to:
- Competitive salary
- Commission
- 25 days annual leave (plus bank holidays) increasing to 26 after 2 years services
- Buy, Sell or Carry Annual Leave options
- Certas Energy Group Discount Scheme
- A commitment to your professional development
This role provides an excellent opportunity to gain experience and grow within the UKs largest independent retailer of fuels and lubricants.
Company Information
Certas Energy is the leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.
Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.
We’re proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.
We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success.
The successful candidate will be offered the position on Certas Energy terms and conditions of employment.
Certas Energy Ltd is an Equal Opportunities Employer
