Customer Service Team Member

This position as a Customer Service Team Member will be working within a small team in an open plan office based in Lutterworth. 

As a Customer Services Representative, it will be you responsibility to:

• Further develop and strengthen our customer relationships.
• Take orders (phone or email) and raising orders
• Checking the accuracy of orders raised to avoid Misloads
• Deal with general customer queries
• Liaising with other departments to ensure customer needs are met.
• In addition, work closely with account managers to better understand and anticipate customer needs.
• The role also involves significant general administration duties.

To successful candidate will have the following skills and attributes: 

• Excellent verbal and written communication skills and the ability to build rapport with customers and other contacts
• Good numeracy and literacy. Precise and accurate, for example when raising and checking orders.
• Strong IT skills with the ability to develop these further

In return, the client will offer an attractive salary and benefits package, which includes a company pension scheme, 25 days’ holiday (including the option to buy & sell) and free parking, as well as excellent training and development schemes.

Please call Laura on (phone number removed)