Address
Form of work
Salary- Job Tittle: Customer Service Technical Specialist
- Location: Bournemouth
- Salary/Hourly Rate: £23,000-£30,000pa
- Job Type: Permanent
- Working hours/days: 9am-5pm Monday to Friday
HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the Financial Services companies based in Bournemouth as a Customer Service Technical Specialist.
The ideal candidate will be experienced working in a similar role, ideally with financial services experience.
You will be responsible for providing technical expertise to support new business on-boarding and the ongoing day to day Customer Service delivery.
General Duties of Customer Service Technical Specialist:
- Provides technical guidance and training to Customer Service resources as required, demonstrating sound business acumen.
- Devise, implement and maintain desk top solutions to processing, operational and service delivery challenges, ensuring appropriate controls are in place to deliver solutions within risk appetite.
- Investigates and reviews Customer Service complaints, issues and contentious cases to ensure fair customer outcomes in accordance with regulatory requirements and trustee policy.
- Supports and routinely engages with the broader Operations controls oversight function for feed into continuous improvement needs.
General Requirements of Customer Service Technical Specialist:
- At least 5 years' experience in DC pensions (CF1 and FA2 qualification required).
- Experience with MS Office suite, and be comfortable with Word, Excel and PPT products.
- Strong interpersonal, people and influencing skill.
- Creative problem solver with strong planning and decision-making skill.
- Strong customer focus.
If you are interested in the Customer Service Technical Specialist role based in Bournemouth, hit the 'apply now!' button for an immediate interview!
