Customer Services Administrator

Customer Services Administrator

Meyer Scott Ref: VR/08888

Salary: £25,000 per annum

Location: Oundle, Peterborough

Type: Permanent - Office Based Only

Overview

Our client is a recognised leader in the production and distribution of high-quality feed and nutritional products for a wide range of animals including dogs, cats, horses, backyard poultry and other small backyard animals.

They are a small but rapidly growing company in an exciting product category. They value teamwork, collaboration and employees who have an ownership mentality.

You would be working in a gorgeous building, which is modern, inviting, and spacious, located in a beautiful village. Ten minutes by car from Peterborough/A1 where you have a large retail services park at that junction and a short distance from Oundle.

The role is traditional in that it is a Sales Administration role where you would be working within a small Customer Services team, dealing with other departments such as Despatch/Warehouse located in the UK, Germany, and the USA as well as extensive liaison with the Sales Team in terms of pricing, stock availability and so forth - you will need to be a real plate spinner!

Essential Functions

Daily Administrative Support to International Sales Team:

• Monitoring of Phone and Email accounts which receive customer communication, Customer Inquiries and orders, Follow-up on open orders / invoices / organize and coordinate collections.
• Allocating stocks to priority orders.
• Filing and Process of associated Documentation on email server.
• Assist with various Sales Team requests.

Data Entry into Accounts based software - NetSuite:

• Customer Information (including terms, pricing, and contact).
• Creating customer commercial Invoices.
• Input of Customer Orders to generate warehouse pick slips.

Order to Despatch:

• Ability to multi-task orders at different stages of the process.
• Working with associated distribution centres (UK / EU) to ensure delivery time slots are adhered to.
• Dealing with customer delivery requirements.

Export Orders:

• Preparing customer orders and associated Administration - Shipping Documents.
• Liaising with UK and USA teams to coordinate order processing and dispatches.

Essential Skills & Competencies

• Experience with MS Office / Other Accounts management software.
• Excellent Communication Skills - written and spoken.
• Language - EU languages a benefit but not essential.
• Clear and concise communication skills.
• Attention to detail.
• Multi-tasking of various projects.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other duties and responsibilities as requested.

Hours: Monday - Friday 9am - 5pm (30 minutes for lunch, amenities available)

Holiday: 25 days plus Bank Holidays.

Eligibility to join company health provider scheme.