Company

ElogsSee more

addressAddressCambridgeshire, England
type Form of workPermanent, full-time
salary Salary£23,400 per annum
CategoryAdministrative

Job description

Property Service Administrator - Nights

Elogs

Location: St Ives, Cambridgeshire - Office Based

Salary: £23,400 plus £2,000 shift allowance

Job Type: 12 hour shifts, 3 on 3 off 

About Us 

Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force in the industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity.

Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape.

About the role

Our team of Property Services Administrators provide vital customer service & support to over 10,000 properties across the UK through cloud-based software.

This role is incredibly varied and will see you dealing with calls and email request from both residential and commercial properties across the UK. Liaising with tenants, landlords, facilities managers, and our team of engineers you will utilise your problem-solving ability to provide solutions to these issues quickly all while providing superb levels of customer service!

To make sure we provide the best service to our customers our line are open 24 hours a day, 365 days per year.

We have a dedicated nights team, where you will work on a fixed shift pattern of 3 nights on, 3 nights off.

Key Duties:

  • Building strong relationships with customers in the field
  • Logging urgent issues on the Internal System (providing reassurance & support)
  • Keeping customers informed of progress.
  • Dealing with queries & chasing for updates
  • Providing support to colleagues when things get busy.
  • Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life.
  • Problem-solving
  • Ensuring Service Centre KPI’s are met.

What you will need:

Essential

  • Previous experience in a customer service based environment.
  • Excellent communication skills both written and verbal.
  • The ability to work in a fast paced, busy environment.
  • High levels of attention to detail.
  • Calm demeanour when dealing with urgent situations.
  • Ability to work a shift pattern rota on a weekly rotation of three nights on then three nights off

Desired

  • The ability to think outside of the box to solve problems.
  • Excellent computer skills.

Why join us?

People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way.

Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.

Benefits:

  • 25 days annual leave  plus bank holidays
  • Contributory pension scheme
  • Voluntary private medical
  • Simply health care plan
  • Gym and retail discounts
  • Cycle to work scheme
  • Quarterly charity days
  • Religious holiday swap
  • Car maintenance scheme
  • Employee assistance programme
  • Life learning – online learning materials
  • Support with professional membership costs

INDHS 

Refer code: 3229623. Elogs - The previous day - 2024-04-17 01:23

Elogs

Cambridgeshire, England
Jobs feed

CNC Miller - Setter/Operator

Metalis Engineering Recruitment Limited

Rotherham, South Yorkshire

£16.61 - £19.49/hour Perm Role, Company Pension etc

Skills Marker (CIPD)

Babington

Derby, Derbyshire

£25,000 - £30,000/annum Bupa Healthcare Cash Plan

Building Maintenance Assistant

The Wrekin Housing Group

Telford, Shropshire

£24,317 - £27,103/annum £1,239 car alllowance

Production Operator/ FLT

Gap Personnel

Pontyclun, Rhondda Cynon Taff

£11.55 - £14.67/hour

Class 1 Driver

Vortex Recruitment

Felpham, West Sussex

£17 - £20/hour

Customer Service Coordinator

Ibstock Plc

Mossend, North Lanarkshire

Docklands Montessori Day Nursery Room Leader

Jobs 925

London, England

£14.50 - £15.50/hour

Administrator

Foresight Search Ltd

Weston-super-Mare, Somerset

£22,000 - £25,000/annum + benefits

Kitchen Assistant

Bakkavor Group

London, England

Section Leader - Nights

Bakkavor Group

Bourne, Somerset

£33,000 - £36,294/annum

Share jobs with friends

Related jobs

Property Service Administrator - Nights

Property Service Administrator - Nights

Elogs

£23,400 Annual £2,000 shift allowance + Benefits

Cambridgeshire, England

a month ago - seen

Property Service Administrator - Days

Elogs

£23,400 Annual Benefits

Cambridgeshire, England

a month ago - seen

Property Services Administrator

Equals One Ltd

£20,000 Annual

Cambridgeshire, England

4 months ago - seen

Property Services Administrator

Equals One

£21,255 per year + Benefits

St Ives, Cambridgeshire

4 months ago - seen

Property Services Administrator

Elogs

£21,255 Annual Benefits

Cambridgeshire, England

4 months ago - seen