Customer Services Administrator

Responsibilities:

Ensure highest level of customer care and satisfaction at all times.

• Maintain excellent standards of departmental administration.
• Help to achieve industry-leading standards.

Key Tasks:

Objective: Customer Centric

• Deliver first class customer service to ensure industry leading customer journey.
• Ensure customer awareness of all available products and services.
• Assist customers with their requests promptly and professionally. All queries (whether in person or on the telephone) are answered or dealt with immediately.
• Maintain effective liaison with all internal departments/staff members.
• Ensure constant presence at, and tidiness of, the reception to promote the professional image of the organisation
• Use plain English to explain processes or technicalities.
• Notify customers promptly of completion of work.
• Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the General Manager.

Objective: Administrative excellence

• Initiate job documentation and maintain accurate customer records.
• Accurately maintain departmental systems.
• Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures.

Hours:

The business is open from 08.00-17.30 Monday to Friday and 09.00-12.00 on a Saturday. You will be required to work one in four Saturday mornings depending on staff levels.