Customer Services Advisor

We are searching for a Customer Services Advisor for an exciting and very secure business based in East Devon.

You will be reporting directly to the Assistant Customer Services Manager and you will be taking calls from retail customers, answering queries and questions, and accurately placing orders onto an order database from a variety of sources.

This role requires you to be able to multitask and you will enjoy working in a demanding environment. To be a success in this role you will have the ability to work with other departments, providing excellent customer service.

Main Duties:-

• Answering in-bound calls from retailers with regards to orders and general enquiries.
• Processing customer orders received via fax, telephone, or email.
• Issuing customers with pro-forma invoices, order acknowledgments and general administration.
• Consult with the warehouse and distribution companies to ensure timely and accurate distribution of our products.
• Calculate customer discounts and carriage costs in relation to customer orders.
• Resolve any customer complaints which may have arisen, ensuring communication with the customer is timely, accurate and professionally managed.
• Maintain all customer records are updated and accurate within the CRM system, raising tickets when necessary.
• Support the field-based Sales Teams.
• Develop a rapport with the dealer network and build relationships with immediate team, internal departments, and customers.
• Always comply with company policies.

Required Skills:-

• Possess excellent communication skills both verbal and written.
• Computer literate - with sound knowledge of Microsoft Office.
• Excellent time management skills.
• Accurate and has an eye for detail.
• Enthusiasm to learn new skills and ability to retain substantial amounts of product information.
• Ability to work on own initiative as well as a larger team.

Desirable Skills:-

• Previous experience in dealing with customers over the telephone.
• Experience of working in a fast-paced environment.
• Previously worked with CRM systems.

This is a permanent position, and the working hours are Monday to Friday, 08.30am - 5.00pm. A two day per week working from home policy is offered where possible, along with enhanced holiday allowance, pension, free eye tests, staff discounts, free parking, ongoing professional development, and training.

To be considered for this role you MUST have the right to work in England/UK without company sponsorship.

Our client is committed to creating an inclusive and diverse environment and they welcome applications from minority ethnic backgrounds, LGBTQ+ and those with disabilities.

Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.