AddressAbout the job ❓
Salary: £25,000
Hybrid working: In our Lenham office
Permanent: 37.5 hours a week Monday - Friday
Aliaxis: We make life flow
What does that mean? If you think about it, fluids are needed in every place or process you can imagine - in every home, in every hospital, in every factory, in every farm, in every café… In fact, we rely on fluids everywhere and every day. That’s why Aliaxis are here to help create the safest, most effective, and reliable solutions for sustainable fluid management.
The Opportunity/Role
Reporting to the Customer Service Manager (Order Entry), you will provide a dedicated first point of contact for our customers, facilitating a high standard of customer service, in line with customer expectations such as: through the building, developing and balancing of excellent working and commercially effective relationships with customers, and managing the sales order process from receipt to delivery. This will include processing and coordinating orders received and handling customer enquires/discrepancies.
Key Responsibilities will include:
Process and co-ordinate orders received via telephone, fax and electronic (EDI) and amend where necessary.
Professionally handle all enquiries received regarding delivery dates and stock availability, managing customers’ expectations as appropriate.
Liaise with Account Service Managers to arrange where necessary any specific orders that require preferential treatment in order to meet specific delivery deadlines.
Deal with all customer discrepancies in a timely manner to ensure that replacements and credits are issued accordingly.
Liaise with production and transport personnel to source product availability and distribution requirements.
Requirements:
Customer service experience in a manufacturing background and/or a business-to -business environment
Able to communicate clearly – both verbally and written. Excellent orator and scribe
Very high service orientation displayed consistently. Able to achieve consistent customer service excellence irrespective of the situation.
Ability to create and maintain excellent working relationships with key contacts internally & externally
Proficient MS Office and ERP skills
Benefits:
Holiday purchase scheme
Life Assurance 6x annual salary
Critical illness cover
Hybrid working policy - work from home two days a week!
Enhanced parental leave
Great discounts on local retailers and restaurants
Fantastic Health & Wellbeing package including an Employee Assistance Programme and access to My Strength
Pension contribution up to 10%
Dental and healthcare cash plan
Cycle to work scheme
Plus many more
Equal Opportunity Employer
At Aliaxis UK, everyone is welcome. We don’t want you to ‘fit our culture’, we want you to help us develop it and celebrate the unique talents of every single one of our colleagues. We’re committed to nurturing a diverse and inclusive workplace where everyone has the same opportunities. We strive to make sure everyone feels like part of our business, where colleagues care about each other and feel empowered. We recognise that for Aliaxis UK to thrive, our colleagues need to thrive too.
We understand that applying for a job can sometimes be a challenge. While we continually work hard to ensure our application process is as straightforward as possible, we're here to support you should you require any reasonable adjustments - after all, we want you to shine! Just let our recruitment team know at the earliest opportunity, who will be happy to help.
