Customer Services Advisor

Customer Services Advisor
Islington
23 per hour (umbrella)
Full Time Contract ( 3 months )
Novax Recruitment is actively seeking a Customer Services Advisor in Islington. This is a contract without a scope for extension working full time hours.
The job:

• To ensure complaints are dealt with and responded to within time frames and monthly targets are met.
• To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required.
• To attend and minute meetings, including public meetings, as directed by the CSM.
• To maintain effective internal communication systems to ensure the speedy generation and receipt of information
• Assist the CSM in ensuring that internal and external meetings are serviced and surgeries are held to enable customers to engage with the service

The candidate:

• Previous experience in a similar role within a local authority is essential
• Considerable proven administrative and finance experience including extensive experience of office computer and cash handling systems
• Considerable proven experience of delivering front line customer focused services, including experience of responding to and resolving complaints
• Experience of working in a construction or contract administration environment with knowledge of contracts,
• maintenance and project management
• Experience of working in a social housing environment

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)