Customer Services Advisor
Location: Crewe
Type: 2 x Full-time, permanent roles available
Salary: £22,500 per annum.
Excellent staff benefits also included.
Hours: Full-time, Monday to Friday 9:30-6:00pm.
One in four Saturdays 9:00am to 5:00pm.
When working a Saturday, you will have an additional day off midweek.
Summary of Role:
Part of a highly successful Europe-wide group with a turnover in excess of £400m, H2eCommerce, based in Cheshire, operates market-leading online retailers Cartridge People and Cartridge Shop.
The company has recently diversified into the supply of 3D products with the brand 123-3D.
This vacancy sits within the customer service team, and we are looking for two talented and exceptional people to join our team and help us to maintain our amazing service to customers.
This role will mainly involve answering customer queries by phone, instant chat and emails.
We would love to hear from any applicants who wish to build a successful career in customer service, and who find job satisfaction in the act of helping others.
Ideally, you will have experience in a telephone and web-based service centre.
Our ideal candidate is someone who is capable, ambitious, professional, flexible and has a terrific ‘can do' attitude!
The training that we deliver is exceptional and is ongoing; we strive to be the best in the field.
This role is well supported by professional and friendly management, offers excellent training and the opportunity to be part of a good-humoured and talented team with amazing staff benefits such as life insurance, pension and additional holidays with each year served.
Main Duties and Responsibilities:
, Provide an amazing customer service experience for customers
, Deliver a prompt and efficient service to all enquiries received mostly by telephone but you will also communicate via email and live chat; offering help, advice and support
, Process orders, returns, payments and refunds for customers
, Maintain an awareness of current promotions and product changes
, Arrange deliveries
, Resolve any order issues and find a solution to problems
, Generate customer interest in the company's own branded products
, Delight customers by going the extra mile
, Offer help and support to other staff members, when needed
Skills Required:
, A genuine passion and interest for Customer Service- a real ‘people person'
, Patient, gets job satisfaction from helping others
, 2 years of customer experience required
, Naturally positive communicator- both written and verbal
, Excellent attention to detail
, Attentive listening skills
, Ability to multitask
, A good level of IT skills- happy to email, input some information, copy and paste etc.
We Offer:
, Competitive salary with monetary tips for good reviews and annual salary reviews
, Life insurance, payable at 3 times your annual salary to the beneficiary of your choice
, Specsavers eye care
, Training, development and support
, Access to Linked In Learning unlimited professional training
, An additional day holiday for each year worked, up to 33 days per year
, Staff discount
, Annual flu shot
, Cycle to work scheme
, GP access and mental health counselling support
, Staff excellence for Customer Service Awards scheme
, Generous long-service cash rewards from 5 years of service
, Regular social and team-building events
, An open, friendly, supportive and fun working environment with friendly and approachable management.
To apply for the role of Business Account Manager, please click "APPLY" to send your CV.