Customer Services Advisor

We are working with a Medical Insurance provider based in the South-West.
They are looking to recruit Customer services Adviors for their team.
The purpose of this role is to deliver exceptional first line claim or administration support to enhance customer experience through a Helpdesk facility.
Responsibilities and Duties Departmental work
• Process customer claim or administration tasks.
• Communicate with customers using all communication channels.
• Maintain thorough and accurate customer records ensuring they are kept confidential, private, and secure.
• Use Systems such as iNaxos or DELOS to deliver great customer care empathetically.
• Able to navigate and understand companies website and App functions to be able to promote this to customers.
• Contribute towards departmental KPI’s, DQI’s and Business Plans.
Medical experience is not essential and candidates with call centre experience within the financial services or Insurance industry would be ideal but essential.
Full time role Monday to Friday - Office based.
37 hrs per week with some flexibiilty on start/finish times
Full training and support would be given including devising a personal development plan to manage career aspirations.
This is an entry level role with genuine caqreer progression for the right individuals