Customer Services Assistant

Main Purpose of Post/Job Summary

To provide professional and technical advice, guidance and recommendations, and to carry out all the functions associated with the delivery of the Council’s responsibilities and statutory functions in respect of Planning.

Duties and Responsibilities

1.

Validation and processing of planning applications under supervision of a senior officer.

2.

Undertaking site visits, participating in site meetings, writing up reports of visits, formulating professional opinions.

3.

Assisting with the preparation of material for planning appeals and public inquiries.

4.

Monitoring planning decisions and investigating suspected cases of unauthorised development, interviewing parties, taking statements, inspecting, surveying and photographing sites, writing up reports, representing the Council in the service of enforcement notices and acting as a witness at court and enforcement appeals.

5.

Assisting with the preparation of development plans, enhancement strategies and regeneration proposals for conservation areas, town centres and other selected settlements.

6.

Assisting with research into and preparation of reports relating to policy formulation and development control.

7.

Managing technical support staff (if any).

8.

Dealing with enquires from the public, by telephone, correspondence and face to face.

9.

Operating the Council’s IT Systems including Geographical Information System (GIS).

5 years admin and customer service experience needed