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Salary Vacancy: Customer Services Executive
Location: Royston
Job Family: Sales
As the Customer Service Executive, you will ensure the provision of a high quality, proficient customer interface; processing sales orders, handling and resolving day to day customer queries and issues and being an integral part of the European Commercial Team.
Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.
Your responsibilities:
- Work in the PGMS Services Customer Service team and/or the PGMS Products Customer Service team to deliver excellent levels of customer service.
- Prepare quotations and process customer orders in accordance with established systems and procedures to ensure services/goods are delivered within promised timescales.
- Develop strong and productive customer relationships, evidenced with positive feedback and commercial understanding. Provide the voice of the customer internally.
- Work closely with the relevant operational teams to facilitate high levels of customer service and ensure that customers and all relevant internal stakeholders are immediately informed of potential problems relating to customer experience or delivery times.
- Liaise closely with Metal Control, Finance, Legal and Shipping personnel to ensure customer transactions are executed as required, to establish the validity of customer accounts/Letter of Credits and manage queries.
- Assist in the delivery of the business revenue and metal position targets.
- Own customer complaints, ensure active and thorough management of investigation to the satisfaction of the customer and escalate as required.
- Maintain up-to-date knowledge of all relevant company procedures and systems and adhere to these, checking the accuracy of data entry and paperwork to minimise the risk of error.
- Maintain good Ethics and Compliance knowledge. Follow all E&C procedures e.g., waste acceptance checks, sanctions checks, TPI’s and flag to management any causes for concern.
- Provide input into the sales and operations planning process with customer forecasts and insights.
- Contribute to continuous improvement projects that relate to Customer Services within the business –either by leading projects or inputting where relevant.
- Provide training in systems, processes, and procedures where applicable.
- If required accompany other personnel in customer visits.
Requirements for the role:
- Experience in a customer service environment with knowledge of sales systems.
- High levels of numeracy and attention to detail, with the ability to make precise mathematical calculations.
- Proficiency in Microsoft Office packages; especially Excel, with the ability to learn new systems and processes.
- Customer focused and passionate about •Ability to build strong collaborative relationships.
- Excellent communication and personal skills.
How you will be rewarded:
We offer a competitive compensation and benefits package including bonus, excellent pension contributions and 25 days annual leave (varies for shift-based roles).
At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM.
Johnson Matthey is open for discussion on part time, job share and flexible working patterns.
Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks; early application is advised.
For any queries or should you have any accessibility requirements, please contact
GlobalRecruit@matthey.com
who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process. #LI-TR1
How to apply:
If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.
If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.
If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (
myworkday.com
) All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice:
Johnson Matthey Privacy Notice
You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.
We appreciate the time and effort taken in completing an application.
By applying for this role and creating an account you are agreeing to
Johnson Matthey Privacy Notice
Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
