Customer Services Executive

Reporting to the Customer Services Team Leader, the post holder will play a full and active role in the day-to-day management of customer and member enquiries across all communications channels, the development of new business from those enquiries, and the effective capture and management of data related to all customer interactions. The Customer Services team also plays a central role in ensuring the museum remains customer oriented and enhancing the customer experience across all of our activities.

This role includes generating income through processing school and group bookings, new memberships, tickets, and private image, film and licensing sales.

The successful candidate will be required to work weekends, and (occasional) Bank Holidays as rostered.

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description and apply on the IWM jobs page.

Please note that this a part-time role for three days a week.