Customer Services Executive (Hybrid)

Exciting opportunity to join an asset finance specialist based in London, the successful candidate would be joining a great team on a hybrid basis.

Responsibilities

• Handling all telephone enquiries from both prospective and existing customers.
• Responsible for all in-life processes, such as settlement requests, reschedules, account queries, refunds, and cash reconciliations
• Liaise with internal departments assisting with both in life requests & customer queries
• Maintain customer data to ensure it is up to date
• Identification of improvements and changes that will further enhance our customer service delivery.

Experience and Skills

• A genuine passion for delivering outstanding, professional customer service.
• Excellent communication skills.
• Good numerical skills and excellent attention to detail.
• Experience in dealing with CRM systems or the ability to learn new system processes.
• Experience within the Asset Finance industry or the ability to learn about the finance products we offer.
• Have the ability to help create and write customer service procedures

Please contact Jo for more information