Customer Services Helpdesk Assistant

Service Desk Helpdesk AssistantCustomer Services Catford SE London £25000c

We are looking for a Customer Services/Helpdesk Assistant to join this friendly, family-owned business with its head office based in South East London. They have an impressive client list and hold the Royal Warrant along with other industry accolades.

What will you be doing?

• Be first point of contact for incoming telephone calls and service requests
• Logging work order requests an updating their internal database
• Delivery of updates and tracking requests through to job completion
• Understanding and identifying and applying SLA for each service requests
• Sorting and dispatching calls to staff and subcontractors
• Plan daily workload for field staff
• Ad-hoc administration duties
• Escalate any complaints as required an support continuous improvement to reduce levels of customer complaints

What’s in it for you?

• Competitive salary of £25,000c
• 35 hour working week - 9-5 Monday to Friday
• Parking
• Pension

What do you need to be successful?

• Live within a reasonable commute to South East London, Catford, Lewisham and surrounding areas
• Have good customer service experience
• Great PC skills
• Can do, will do attitude
• Ability to multi-task
• Team spirited
• Fabulous organisation skills
• If you’ve worked on a busy reactive helpdesk before that would be fantastic but its not essential