AddressOverview
Customer Services Manager
Location : Parklands, Conleach Rd, Speke, Liverpool L24 0TY, United Kingdom
Salary : £46,000 per annum plus excellent benefits
Hours: 35 hours per week working flexibly across 08:00 – 17:00 operating hours.
Location: Predominantly office-based with the ability to work from home in line with business requirements.
Recruitment Date: 15 April 2024
Our vision is Great homes. Strong communities. Bright futures.
This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.
What will your role be?
You will drive innovation and service excellence across all of our customer contact channels. Working alongside our team of Customer Service Officers, you will play a pivotal role in ensuring they deliver a high-quality, responsive, customer-focused service. Through effective management and development, you will provide the team with comprehensive training, leadership and cultivate a culture of continuous improvement which will help us deliver a ‘right first time’ service’ in response to all customer enquiries and contacts.
Please view the Job Description attached for further details.
Who are we looking for?
You will be an skilled and established people manager with experience working in a fast-paced customer focussed environment. Possessing strong analytical skills, you will have the ability to deliver meaningful management information which will provide clear insight into performance.
You will lead, manage and motivate the team, providing direction, training and clear and effective processes and procedures.
For further details, please review the Job Description & Person Specification.
Encouraging diversity
We are delighted you are considering applying for a role at SLH, as we understand that choosing the right place to work is a huge decision.
We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.
We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role, and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.
If you wish to apply under this scheme please ensure you select “YES” to the relevant question on our online application form.
The right fit?
Our colleagues represent our values and so it is important that you are able to demonstrate these in everything you do.
We are professional.
We care.
We are inclusive.
We take ownership.
We make it happen.
Why join us?
You’ll love being part of a caring, inclusive, professional and innovative organisation. You’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation who will support and inspire you to do your very best.
The benefits you will receive
We’ll look after you with a fantastic holiday entitlement, a competitive salary, flexible working and even an extra day off to celebrate your birthday! See the ‘work for us’ section of our website to find out more about the benefits we offer.
How do you apply?
Please visit our website where we will ask you to review the recruitment pack and complete our online application process: Customer Services Manager (southliverpoolhomes.co.uk)
We will shortlist from the information provided so it is essential that you outline your suitability for the post as detailed in the job description and person specification within your Supporting Statement.
- an up-to-date CV which shows your full career history (explaining any gaps) we recommend that this is no longer than three pages.
- a supporting statement detailing the reasons you want to join us and the contribution you would bring. It is important that your supporting statement highlights evidence of how your previous experience and skills relate to the criteria outlined in the Person Specification. We recommend that this should be a maximum of two pages.
All applicants must apply with a CV and Supporting Statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed.
We are a Disability Confident employer, if you wish to apply under this scheme please ensure you select “YES” to the relevant question on our online application form.
Further information
For further information about this exciting opportunity please download the recruitment pack from our website. If, having read the recruitment pack, you would like an informal and confidential discussion about this opportunity, please contact recruitment@southliverpoolhomes.co.uk to arrange this.
