Customer Services &Ndash; Fault Coordinator

TeamJobs are working with a well known Manufacturing company in Poole who are looking for 2 Customer Service Fault Co–coordinators to join their team on an on–going temporary basis.
This is a fantastic opportunity for candidates with previous call centre experience.
Details
Hours are between 05:00 – 20:00 Monday to Friday and 09:00 – 17:00 Saturday, Sunday and Bank Holidays. 30 hours per week – 5 Days a week6 hour shifts 13.80per hour1 weekend in 3 with days 2 days off in lieu in the week. Role is not easily accessable via public transport, full driving license is a must for access to the role in the early/late hours.Duties include
Developing a strong understanding of the customers requirements. Monitoring of fault management systems Take calls from customers, switchboard callers and other members of the public.Follow Daily Tasks schedule Pay close attention to relevant contract information Handle and respond to emails and actioning according to the relevant contract
What does the ideal candidate look like?
Ability to work under pressure and handle multiple tasks Follow processes Make decisions Experience with Microsoft and CRM Systems
If this sounds like you, please APPLY NOW! This role is starting immediately
INDCT