Customer Services Regulations Advisor/Executive

Your new company
Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business.
Hays are recruiting for an exciting opportunity for a Customer Regulatory Advisor/Executive to join our client on an ongoing long-term temporary assignment.
Your new role
To be the first point of contact for customers requesting data held on file, ensuring effective management of all SARs requests to ensure they are sent within 28 days to meet internal SLA's and within 30 days to meet regulatory timelines. To manage and process all claims received from a CMC, ensuring Legal and Compliance have visibility of potential CMC's issues and volumes.
To manage any regulatory remedial topics that may arise within the business while working closely with Legal and Compliance to meet set deadlines. Provide insight into the reporting, ensuring the business and any regulatory bodies are kept up to date on regulatory activity. To highlight any issues that may arise to mitigate future remedial issues or risk to business.
Location: Farnborough, UK. (Candidates should be based within a reasonable commute)
Assignment type: 12 months rolling contract where you will be engaged via Hays
Working environment: Hybrid working is an option after training based on a blended approach of 3 days in the office and 2 days from home
Hours per week: 37.5
Pay type: Competitive hourly pay rate
What you\'ll need to succeed

• Knowledge of Consumer Credit Act and Consumer Rights Act 2015, Supply of Goods and Services Act (Implied Terms) and Legal jurisdictions
• Previous experience in a customer role in the Automotive or Regulated Financial Services industry is desirable.
• Ability to work closely with the Financial Ombudsman / external panel of solicitors
• Analytical skills are desirable
• Excellent written and verbal communication skills
• Computer-literate with sound knowledge of all Microsoft Office packages
• Strong communication and influencing skills
• Ability to work on own initiative
• Ability to prioritise activities, work under pressure and multitask
• Knowledge of Motor Trade Law is desirable
• Knowledge of regulatory compliance and UK authorities (CCA, ISO, FCA, Financial Ombudsman, DPA etc)

What you\'ll get in return

• Pension
• On-site canteen
• Free parking
• 28 Days Holidays

What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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