Customer Services Senior Supervsior | Mid and South Essex NHS Foundation Trust

An exciting opportunity has arisen for an enthusiastic individual to join our wonderful Estates & Facilities Team to provide an efficient and high quality service at Basildon Hospital.
You will co-ordinate the day to day operational responsibilities of the Customer Services Team and support the MSE Switchboard Services Manager in the overall provision and monitoring of a high quality and efficient Customer Service experience for all service users throughout the Trust.
You will help to support, motivate and develop the Customer Services Team to ensure they comply to departmental KPIs’ and promote and maintain the highest practical Customer Service standards when managing a wide range of subjects from patients, relatives, general public and all other relevant stakeholders.
You will need a polite, helpful, discreet and friendly manner, whilst remaining calm under pressure and coping with situations which can be demanding and sometimes distressing.
Ensuring effective and timely communications with all relevant stakeholders in regards to any incidents that could impact the Customer Services Department and the Trusts.
To be a key member of the Customer Services Team including providing relevant cover for other operators when service needs require it and to deputise in the absence of the MSE Switchboard/Services Manager including chairing and attending all relevant meetings.
Support in the recruitment of all Customer Service/Postal staff with the MSE Switchboard/Services Manager.
Supported by IT, ensure the Netcall Directory system, as well as all other system software is up to date and effectively maintained at all times, reporting any concerns to Senior Management.
Maintain up to date departmental reporting/operational procedures with the support of the MSE Switchboard/Services Manager, reviewing these continuously in line with service developments.
Maintain concise, timely and accurate ecords in accordance with Standing Financial instructions and Trust procedures on document retention.
Support the MSE Switchboard/Services Manager in maintaining the Customer Services/Postal departmental budgets within their agreed financial parameters.
Mid andSouth Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 17,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Please see attached a full job description setting out the details of the role and responsibilities.
We look forward to your application.
This advert closes on Thursday 22 Feb 2024