Customer Services Technology Administrator

Customer Services Technology Administrator

12 month initial contract

Rate: £17.39/hr Umbrella (inside IR35)

Solihull (hybrid working: 3 days per week on site minimum)

As a Customer Services Technology Administrator, you will support various Customer Service and Portfolio managers through developing automation processes in Oracle and Salesforce to support the overall Customer Services management, accounts receivable management and end of lease term efforts.

In your first week in this Customer Services Technology Administrator role, you can expect to:

• Identify and gather requirements from users and stakeholders, supporting with projects
• Support the workload for the team and become a small project owner for the automated systems
• Manage Salesforce configuration changes, including flow, fields, page layouts, record types, custom settings, dashboards, and reports
• Perform user training and create training materials.
• Help users with support tickets, following through to resolution.
• Manage and manipulate data using Excel spreadsheets, generating reports and analysing data as required.

To apply for this Customer Services Technology Administrator role, your soft skills, expertise and experience should include:

• Data analysis skills
• Hands-on administration experience
• Collaborative attitude with the ability to focus on team projects
• Good presentation skills to present findings
• Strong communication and time management skills ability to liaise with users and enjoy learning new business processes to translate them into technical solutions
• Salesforce product knowledge & use of Power BI (desirable)
• Microsoft packages basic skills, intermediate Excel experience
• An understanding of banking applications to implement best practices for Direct Debits

Please reach out to our friendly and welcoming team today to apply and register your interest for this contract hybrid Customer Services Technology Administrator position.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included