Customer Solutions Specialist

Workwell International is a renowned Employer of Record and a global contractor management organisation that offers tailored solutions to its clients. Presently, we're in search of an enthusiastic and outcome-driven Solutions Consultant to join our sales team in the City of London.

As a Solutions Consultant (Customer Solutions Specialist), your main responsibility is to provide excellent service that exceeds the expectations of our clients. You will be the primary point of contact for new contractor referrals from recruitment agencies, and you will be trained to understand and communicate our product and service as a solution.

Additionally, you will be responsible for managing the onboarding compliance while working closely with the sales division to ensure a smooth process for both agencies and contractors.

Skills, knowledge, and experience required

• Deliver service with a WOW!!
• Consultation with new contractor referrals
• Sending introduction packs and quotes
• Following-up with contractor queries
• Closing prospects and delivering high conversions.
• Using 'power hour’ as part of work process to deliver results Liaising with sales team
• Contractor On-boarding
• Detailed knowledge of solutions
• Be aware of the core values and apply them to your work process

Essential requirements for the role

• Thinks with a 'can do’ attitude.
• Understanding the recruitment agency industry
• Understanding of country solutions
• Ability to manage a project from inception to completion
• Experience undertaking enquiries and queries from contractors & agencies
• Effective customer care skills
• Excellent communication skills
• Ability to meet deadlines whilst maintaining service

Person Specification

• Positive and engaging persona
• Warm and friendly
• Ability to communicate at all levels
• Open and honest
• Outstanding people skills
• Enjoyment of team working
• Accuracy, pays attention to detail
• Excellent time management
• Proactive Interest in continuing professional development

Ethos when working

• Create a warm, friendly culture that others want to be part of, being professional, happy and fun
• Always show respect and understanding to our agency partners, contractors, and colleagues
• Thinking with a 'can do’ attitude and keep it simple, we want everyone to understand the value we add
• Show passion for what we do by delivering service with a WOW
• Open, honest and clear communication at all levels
• Embrace change and new learning experiences