Customer Success Advisor

Fixed Term Customer Success Advisor

Location: Quedgeley

Pay Range/details: £24,000

Contract Type: Fixed term contract

Our client is looking for a team member to work in our busy Customer Success team, this would be on a fixed-term contract for 6 -7 months with the possibility of a permanent role depending on performance and business growth

Key Responsibilities – Customer Success Advisor

• Engaging with customers to ensure their needs are met and communicated back to ensure customer satisfaction is paramount.

• Inputting orders into the ERP System.

• Order Management.

• Being a main support to the Sales Administrative Team by processing all requests in a time-efficient manner and able to liaise between various departments successfully.

• Managing complaints in a timely, professional manner with communication to the customer being key.

• Ensure a highly professional manner is always taken whether on the telephone or email.

• To answer incoming customer service calls

Qualifications & Requirements – Customer Success Advisor

• You will have previous customer service or sales experience in an office environment.

• You will display an excellent level of attention to detail.

• Possess a willingness to learn and a strong work ethic.

• Excellent communication skills, both verbal and written.

• Be able to solve problems quickly and efficiently.

• Must be able to work in a fast-paced environment and be able to multi-task.

• Fantastic customer service skills via email and over the phone

• To be a motivated and positive team player.

• Excellent IT skills.

What we can offer – Customer Success Advisor

• Endless free tea and coffee!

• Private medical insurance

• Death in Service Cover

• Employee Assistance Programme

• Free on-site parking

• Great working environment with new & modern offices

• Company Pension

• Birthdays off

For more information on this role, please contact Zoey Bunn on 01453 829799 or send a copy of your CV to [email protected]

Omega Resource Group is acting as an Employment Agency in relation to this vacancy. 

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. 

Candidates who are currently a customer service advisor, customer service administrator, customer service assistant may be suitable for this position

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega Resource Group is acting as an Employment Business in relation to this vacancy.