Customer Success Executive

A successful and well-established family run business supplying educational supplies to schools and colleges across the Southeast is currently looking to recruit a Customer Success Executive.
This is a fantastic opportunity to be part of an efficient and consistently reliable Customer Services Team delivering the very best service to its customers, you would play a key role ensuring customers are proactively engaged with on a continual basis, including inbound and outbound activity, to promote longevity in relationship and profitability.
This is a permanent full-time role based from newly renovated offices in Colchester, salary £27,500 plus quarterly bonus. Perks will include ongoing support and coaching from both internal and external sources, free onsite parking, staff BBQs, plus a friendly and positive team working environment.
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The Role
As a confident and well organized Customer Success Executive you would provide first line support to customers by taking incoming calls and e-mails to resolve any issues they may have, addressing issues at source and unearthing any potential problems and offering prompt issue resolution to drive customer satisfaction, NPS and retention.
You would support a team of Account Managers, managing their email inboxes, creating quotations, helping with sample and info requests, processing of sales orders, handling of queries, customer contact, system training for new sales people, booking of sales appointments and compiling associated account history, buying patterns and notes.
You would also be expected to identify sales opportunities through continual proactive and reactive conversation, and either fulfilling yourself or ensuring Account Manager engages with the customer to complete the sale.
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The Candidate
- IT competent with experience in Order Processing and CRM systems
- Good typing skills will be required for quick processing of orders
- Accurate processing of data with attention to detail
- Confident on the phone, strong customer query management skills
- Not afraid of upselling and looking for sales opportunities
- Organised and able to prioritise activities and multi-task
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The Company
A highly regarded third generation family business, supplying schools and colleges throughout the Southeast for 50 years. Offering an attractive salary, this is a fantastic chance to develop your purchasing career and work with a business dedicated to offering outstanding service, where people work hard and are encouraged to excel.
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Interested? If you think you're right for this Customer Success Executive role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.